Customer Support

Support Hours: Monday - Friday
8 a.m. - 5 p.m. Central Time
319-337-8599 ext. 1

Frequently Asked Questions

Check out our Workgroups DaVinci System Requirements page for our Hosted and On Premise offerings here.
We offer 24/7 support for downtime events. Regular support hours are 8 to 5 PM CT (M-F).
Yes, it's all inclusive.
Absolutely. Our team will continue to support these products for active MetaAssurance customers. We do recommend upgrading to Workgroups DaVinci for access to all of our latest features.
MetaAssurance gives your team phone, email and chat access to our support team and is included with all hosted solutions. On-premise customers can purchase MetaAssurance on an annual basis.
Yes, but you must work with your IT to ensure a domain name points to an address which is open on port 80 in your firewall or DMZ. Our support team will be glad to assist by answering questions.
Our Video Training Library is available to purchase and contains a large collection of short videos that help your team members in various roles get up and running with Workgroups DaVinci quickly.
If your organization is subscribed to the library visit for access. For more information on the training library, or for help finding your password, contact
Yes, Workgroups DaVinci product documentation is available at
Yes, we have web services APIs, LDAP integration and a SQL SDK. Contact sales or support to discuss availability and your specific needs.